Privacy Policy PSG 888 – Our Commitment to Protecting Malaysian Members' Data

1Introduction & Scope of This Privacy Policy

PSG 888 (referred to as "we", "the platform", or "the company" in this document) respects the privacy of every individual who interacts with our platform. This Privacy Policy applies to all personal information collected through the psg888.wine website, the PSG 888 mobile app, and any of our official communication channels, including live chat, email, and social media.

As an online casino platform operating in Malaysia and serving Malaysian players, PSG 888 committed to complying with the Personal Data Protection Act 2010 (PDPA Malaysia), the Communications and Multimedia Act 1998, and relevant international data protection standards. We take this responsibility seriously — not merely because the law requires it, but because we genuinely believe that the trust of our members is the foundation of our business.

This policy provides a comprehensive overview of the types of data we collect, why we need it, who can access it, how long we retain it, and what rights you have over it. We encourage you to read this document in full and reach out to us if you have any questions.

2Types of Personal Data We Collect

PSG 888 only collects personal data that is strictly necessary to deliver our services safely, efficiently, and in compliance with legal requirements. The categories of data we may collect are as follows:

2.1 Personal Identification Data

• Full name as stated on your Malaysian Identity Card (MyKad)
• National Identity Card (MyKad) or passport number
• Date of birth and gender
• Current residential address in Malaysia
• Active Malaysian phone number
• Email address

2.2 Financial & Transaction Data

• Malaysian bank account number (for verified withdrawal purposes)
• E-wallet account details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow)
• Deposit and withdrawal history
• Gaming and betting transaction history
• Current account balance and winning history

2.3 Technical & Usage Data

• IP address and approximate location at the time of login
• Device type, operating system, and web browser used
• Gaming session logs and platform usage timestamps
• Website usage cookies and analytics data
• Mobile device information (model, device ID for security purposes)

3How We Collect Data

PSG 888 collects members' personal data through the following methods, all with your knowledge and consent:

1. Account registration process – When you complete the registration form at psg888.wine, you are voluntarily providing us with your basic personal information.
2. Identity verification (KYC) – When we request verification documents prior to processing withdrawals that exceed a certain threshold, or as required under AML (Anti-Money Laundering) compliance obligations.
3. Deposit and withdrawal transactions – Financial information is collected automatically when you make transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX through Maybank2u and CIMB Clicks.
4. Platform usage – Technical data and usage logs are collected automatically while you use the PSG 888 platform for security and service improvement purposes.
5. Communication with customer support – When you contact the PSG 888 support team via live chat, email, or other channels, we may retain records of those conversations for reference and service quality improvement.

4How We Use Your Personal Data

PSG 888 uses members' personal data for legitimate and limited purposes as follows:

• Provision of online casino services – Including account management, processing of deposits and withdrawals, and access to games.
• Identity verification and legal compliance – Meeting KYC, AML (Anti-Money Laundering), and reporting obligations to the relevant authorities.
• Account security and fraud detection – Monitoring suspicious activity, preventing unauthorised access, and protecting your account from misuse.
• Service-related communications – Sending important notifications regarding your account, transactions, security updates, and policy changes.
• Marketing communications (with consent) – If you have consented to receive marketing communications, we may send you information about the latest PSG 888 promotions, bonuses, and offers. You may withdraw this consent at any time.
• Platform and service improvements – Analysing usage patterns to improve the player experience, resolve technical issues, and develop new features.

5Sharing Data with Third Parties

PSG 888 does not sell, rent, or disclose members' personal data to third parties without your consent, except in the following limited situations where it is necessary and lawful:

5.1 Trusted Service Providers

We may share data with third-party service providers we engage to operate the platform – including gaming software providers, payment processors (for handling transactions via DuitNow, FPX, and Malaysian e-wallets), and analytics services. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

5.2 Legal Requirements

PSG 888 may disclose members' personal data to the relevant Malaysian authorities when required by law, including in investigations involving financial crime, money laundering, or other illegal activities relating to our platform.

5.3 Protection of Rights and Safety

Where disclosure of data is required to protect PSG 888's legal rights, prevent ongoing fraud, or ensure the safety of other members, we may share relevant information with the appropriate parties.

6Data Security Measures

PSG 888 invests seriously in data security infrastructure to ensure that members' personal and financial information is always protected. Key security measures we have implemented include:

• Transit encryption: All communications between your device and PSG 888 servers are encrypted using TLS 1.3 protocol with 256-bit SSL certificates.
• Data-at-rest encryption: Sensitive data stored in our databases — including passwords (in hashed format), IC numbers, and financial details — is encrypted using the latest industry standards.
• Layered access controls: Internal access to user data is governed by a role-based access control (RBAC) system with two-factor authentication required for all staff who handle sensitive data.
• Comprehensive audit logs: All access to member data is logged and audited regularly. Any unusual access will trigger an automatic security alert.
• Regular penetration testing: PSG 888 conducts regular security audits by independent cybersecurity experts to identify and address potential system vulnerabilities before they can be exploited.
• Incident response plan: PSG 888 has a documented security incident response procedure in place. In the event of a serious data breach, we will notify affected members within 72 hours, in line with international best practices.

7Your Rights as a Data Subject

Under Malaysia's PDPA 2010 and PSG 888's internal policies, you have the following rights regarding your personal data:

8Cookies & Tracking Technology Policy

PSG 888 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. We use three categories of cookies:

8.1 Functional Cookies (Mandatory)

These cookies are required for the PSG 888 platform to function properly. They include login session cookies, security settings, and language preferences. Without them, certain platform features will not work. Functional cookies cannot be disabled in the platform settings, but you can delete stored cookies through your web browser settings.

8.2 Analytical Cookies (Optional)

These cookies help us understand how members use the platform — which pages are visited most frequently, how long gaming sessions last, and where users encounter difficulties. This information helps us improve the platform. You may decline analytics cookies without affecting the platform's core functionality.

8.3 Marketing Cookies (Optional)

These cookies are used to show you more relevant promotions and offers based on your interests and activity history on the PSG 888 platform. You may withdraw consent for marketing cookies through your account settings.

9Protection of Children's Data

PSG 888 is an online casino platform that available to individuals aged 18 and above only. We do not knowingly collect or process personal data of children or minors under the age of 18.

If we find that a member has provided false information about their age during registration, the account will be suspended immediately, all balances and bonuses will be voided, and all associated personal data will be deleted from our systems in accordance with standard procedures.

If you have reason to believe that someone under the age of 18 has registered an account on PSG 888, please contact our support team immediately via live chat or email for prompt action.

10Data Retention Period

PSG 888 retains members' personal data only for as long as necessary for the purposes set out in this policy, or as required by Malaysian law. Our general data retention guidelines are as follows:

• Active account data: Retained for the duration of the active account and for 7 years following account closure, to meet financial audit record and AML compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
• Security and access logs: Retained for 2 years for security incident and fraud investigation purposes.
• Analytical cookies data: Retained for a maximum of 13 months from the date of collection.
• Customer support communication records: Retained for 3 years from the date of last communication.

Once the retention period expires or the data is no longer required, PSG 888 will delete or de-identify it using industry-recognised secure deletion procedures.

11Amendments to This Privacy Policy

PSG 888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. Members will be notified of any significant amendments via:

• In-platform notification on PSG 888 upon your next login
• Notification emails to your registered address
• A prominently displayed notice on the psg888.wine homepage

Minor amendments (such as spelling corrections or clarifications) may be implemented without specific notice, but the "Updated" date at the top of this policy will always reflect the date of the most recent change. We encourage you to review this Privacy Policy periodically.

Your continued use of the PSG 888 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy.

12Contact the PSG 888 Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how PSG 888 handles your personal data, we encourage you to reach out to us directly:

• Data Protection Email: privacy@psg888.wine
• General Support Email: support@psg888.wine
• Live Chat: Available 24/7 on the PSG 888 platform – response within 3 minutes
• Data Request Response Time: 14 working days from the date the request is received

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body responsible for PDPA enforcement in this country.